Buyer Policy

1. Introduction

All users and buyers of the Savvy Mart Platform (referred to as “Buyers”) are expected to adhere to the guidelines outlined in this Buyer Policy. In addition to the Savvy Mart Policy and the Savvy Mart Platform Terms of Use, all applicable Savvy Mart’s terms and conditions are also incorporated by reference.

Our commitment is to establish a trusted and reliable platform for our community. The Buyer Policy ensures that the Savvy Platform operates in a safe and organized manner, with the goal of providing a pleasant shopping experience for all Savvy Mart users.

2. Policy and Implementation

A Buyer is expected to adhere to the rules outlined in clause 3-5. If a Buyer fails to comply with these rules, Savvy Mart may take any of the following actions without further notice:

a. Suspend, cancel, terminate, or reverse any transaction conducted by the Buyer on the Savvy Mart Platform. b. Amend or remove affected messages or content, disable features available to the Buyer, or partially or fully restrict the Buyer’s access to the Savvy Mart Platform. c. Restrict, suspend, or terminate the Buyer’s Savvy Mart account.

Please note that the rules in clause 3-5 are not exhaustive, and Savvy Mart reserves the right to take additional enforcement measures, including reporting misconduct to regulators or law enforcement agencies.

3. Account Registration

a. Please refrain from creating multiple accounts with the intention of exploiting incentives or gaining an unfair advantage in promotions, programs, or activities. b. Please refrain from registering accounts with fictitious, forged, or compromised details (such as email addresses, contact numbers, or delivery addresses). Additionally, avoid using information that belongs to other users or individuals. c. Please refrain from tampering with device software or Savvy Mart applications to install illicit software, clone Savvy Mart applications, or mask certain security features.

4. Transactions

a. All commitments established through official communication channels on Savvy Mart, as well as any policies published therein, must be upheld. b. Avoid engaging in any fraudulent activity. For examples: i. Avoid engaging in fraudulent or deceptive practices toward Savvy Mart or any other users of the Savvy Mart Platform. ii. Avoid creating accounts with the intention of conducting fraudulent transactions. c. Limit all transactions to occur exclusively within Savvy Mart. d. Ensure that all transactions initiated on Savvy Mart are finalized within the Savvy Mart Platform. i. Avoid conducting transactions and payments outside the Savvy Mart Platform with other users. ii. To safeguard your safety and prevent scams, refrain from enticing other users to participate in offline transactions outside of the Savvy Mart Platform. iii. Avoid rerouting sales transactions to external platforms or alternative channels iv. Ensure that all payments related to Savvy Mart transactions are processed exclusively through the Savvy Mart Platform. v. Ensure that all communication and information exchange occurs exclusively within the official communication channels provided by the Savvy Mart Platform.

Savvy Mart assumes no responsibility for transactions conducted outside the Savvy Mart Platform.

5. Post Transaction

a. Give truthful feedback regarding products and services. b. Avoid placing orders with the intention of submitting false reviews. c. Avoid posting reviews or other content that is inappropriate, irrelevant, discriminatory, threatening, or violates any laws. d. Avoid misusing returns. i. Buyers should refrain from intentionally damaging items before returning them. ii. Buyers should refrain from using the item before returning it, except in cases where return reasons explicitly permit such use iii. Buyers have the right to return items they received if those items do not match the product description provided. e. Avoid opening a dispute for payment when you’ve already received a refund from the seller or your payment service provider.